Terms of Business
All quotations are valid for 28 days unless stated otherwise.
To accept all or part of the quotation please pay the deposit of 50%.
Payment of the deposit and balance may be made by cheque, credit card, or bank transfer only. (Cheques payable to Fit-ex ). The balance is payable at the time of successful completion by cheque, credit card or bank transfer.
All goods supplied and fitted remain the property of Fit-ex until payment is made in full.
No cancellation will be accepted by us for made to measure products after Fit-ex have received the 50% deposit.
All goods supplied and fitted by Fit-ex carry the manufacturer’s guarantee for fitness of purpose. This varies from manufacturer to manufacturer.
Fit-ex accept responsibility for the sizes quoted only on the basis that we have measured each window and that no alterations are made to the window sizes. In an instance where Fit-ex supply product that does not fit then we will replace such items on a “like for like” basis at no cost to “the customer”.
Measurements provided by you, “the customer”, are the responsibility of you, “the customer”. If goods provided on the basis of “the customer’s” measurements are incorrect then Fit-ex will require settlement in full before replacements are ordered.
We do not accept responsibility for the fitness of purpose of any product not supplied by Fit-ex .
Whilst every effort is made by our suppliers to colour match samples provided and the actual goods received, exact colour matching cannot be guaranteed. Fit-ex cannot accept responsibility for colour variations between samples and goods supplied. Complaints regarding colour matching should be made in writing within 14 days of receipt and these will be forwarded to the manufacturing supplier.
Goods left with Fit-ex for alteration or repair are left at “the customer’s” own risk and should be covered by “the customer’s” own Household Insurance.
“The Customer” is the person or company’s signatory with whom Fit-ex have made a contract by accepting a 50% deposit.
Cancellation of appointments
Any cancellation or reschedule made less than 48 hours before the appointment date may result in a cancellation fee. The amount of the fee will be equal to 90% of the expected cost of the labour scheduled, or my minimum call out charge, whichever is more.
In the event of a true, unavoidable emergency, all or part of your cancellation fee may be waived.
Complaints
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us on the details on the contact us page.
We aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929
To accept all or part of the quotation please pay the deposit of 50%.
Payment of the deposit and balance may be made by cheque, credit card, or bank transfer only. (Cheques payable to Fit-ex ). The balance is payable at the time of successful completion by cheque, credit card or bank transfer.
All goods supplied and fitted remain the property of Fit-ex until payment is made in full.
No cancellation will be accepted by us for made to measure products after Fit-ex have received the 50% deposit.
All goods supplied and fitted by Fit-ex carry the manufacturer’s guarantee for fitness of purpose. This varies from manufacturer to manufacturer.
Fit-ex accept responsibility for the sizes quoted only on the basis that we have measured each window and that no alterations are made to the window sizes. In an instance where Fit-ex supply product that does not fit then we will replace such items on a “like for like” basis at no cost to “the customer”.
Measurements provided by you, “the customer”, are the responsibility of you, “the customer”. If goods provided on the basis of “the customer’s” measurements are incorrect then Fit-ex will require settlement in full before replacements are ordered.
We do not accept responsibility for the fitness of purpose of any product not supplied by Fit-ex .
Whilst every effort is made by our suppliers to colour match samples provided and the actual goods received, exact colour matching cannot be guaranteed. Fit-ex cannot accept responsibility for colour variations between samples and goods supplied. Complaints regarding colour matching should be made in writing within 14 days of receipt and these will be forwarded to the manufacturing supplier.
Goods left with Fit-ex for alteration or repair are left at “the customer’s” own risk and should be covered by “the customer’s” own Household Insurance.
“The Customer” is the person or company’s signatory with whom Fit-ex have made a contract by accepting a 50% deposit.
Cancellation of appointments
Any cancellation or reschedule made less than 48 hours before the appointment date may result in a cancellation fee. The amount of the fee will be equal to 90% of the expected cost of the labour scheduled, or my minimum call out charge, whichever is more.
In the event of a true, unavoidable emergency, all or part of your cancellation fee may be waived.
Complaints
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us on the details on the contact us page.
We aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929